Refund policy

Refund Policy

Revivo LLC  ·  Last updated: July 14, 2026

This Refund Policy describes how Revivo LLC ("Revivo," "we," "us," or "our") handles refund and return requests for purchases made through revivosupps.com. Our goal is for every customer to feel confident buying from Revivo. If something is genuinely wrong with your order, we want it to be simple — not stressful — to make it right.

1. Eligibility for a Refund

If your order arrives damaged, defective, incorrect, or is otherwise genuinely wrong, contact us within 30 days of delivery at support@revivosupps.com with your order number and a description of the issue. We review each request individually, and once we have confirmed the issue, we will issue a full refund or send a replacement. In most cases, you will not need to return the product to us.

We are not able to issue a refund simply because a product did not meet expectations. Refunds are provided when something is genuinely wrong with the order.

2. Revivo Signature Frother

The Frother is a mechanical product, so we handle it a little differently:

• If it arrives damaged, doesn't work out of the box, or stops working on its own within 30 days of delivery, contact us — once we've confirmed it's a genuine defect, we'll send a free replacement or full refund.
• If a Frother is damaged through misuse or an accident, reach out to us anyway — we'll look at it case by case and see what we can do.

3. How to Request a Refund

Email support@revivosupps.com with your order number and a description of what's wrong. We typically respond within 1–2 business days and will let you know what we need to look into it.

4. Refund Processing

Once a refund is approved, it is issued to your original payment method and typically appears within 5–10 business days, depending on your bank or card issuer.

5. Return Shipping

If we ask you to send something back (for example, a Frother return), we cover the cost of return shipping. You should never be out of pocket because something went wrong on our end.

6. Fair Use

Every refund request is reviewed individually and in good faith. We reserve the right to decline requests that are repeated, abusive, or inconsistent with this policy.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes take effect when posted to the Site.

8. Contact

Questions about a refund? Phone: +1 786-969-1976. Email: support@revivosupps.com. Mail: Revivo LLC, 444 Brickell Ave, Suite P-60, Miami, FL 33131, United States.